Thank you for choosing Miss Efficiency and we look forward to working with you. There are some items that you should be aware of in terms of our engagement, which are itemised here. If you have any questions, please feel free to contact us to discuss further.
In order for us to properly look after your needs it is important for you to assist us in working with you and we would appreciate you acknowledging our Rules of the Game. This is an important concept that establishes mutual commitment to the process.
Agreeing to these terms constitutes a legally binding agreement between you and Miss Efficiency. Upon acceptance of our proposal it is acknowledged that you agree and accept these Terms of Engagement. We reserve the right to vary these Terms of Engagement, review the content of our programs, cancel, amend, change or reschedule part of our program inclusions and to make other changes as reasonably required.
It is a requirement of the Privacy Act 1988 that you are informed about the collection of your personal information and how we may use it. Personal and business information that we collect from you is used to provide and improve our service to you. We will use your information for the reason it was disclosed and not for any other purpose without your prior consent.
Miss Efficiency will not at any time disclose to any third party any information that is identified as confidential without your consent or unless required to by law. We will use all reasonable endeavours to protect your confidential information from any unauthorised disclosure and only it for the purpose for which it was disclosed by you. We will protect such information and treat it as strictly confidential both during the engagement period, and after termination of the engagement.
You, including your employees and contractors, agree not to disclose our confidential information to any third party; to use all reasonable endeavours to protect confidential information from any unauthorised disclosure; and only to use the confidential information for the purpose for which it was disclosed or provided by us to you, and not for any other purpose.
Our services are typically delivered via electronic, pre-arranged meetings. Our services may also include face-to-face components at a location to be decided upon by Miss Efficiency and agreed upon by you. We reserve the right that delivery mechanisms and platforms, as well as face-to-face locations, may change from time to time where reasonable. It is your responsibility to organise and fund travel and accommodation (if necessary) to participate in face-to-face activities.
On acceptance of these terms you are liable for the full cost of the program. Our payment terms are upfront, or installments over the term of the program. If you pay upfront, the full amount will be payable, after which your program will commence. If you pay in instalments, the program will commence after the first payment. The remaining instalments will be due each payment cycle (weekly or monthly) until the total program cost is paid.
It is your responsibility to ensure that on each payment due date there are sufficient cleared funds in your nominated account to meet your scheduled payment. Should your payment decline on the agreed payment date, we reserve the right to continue attempts to process your payment. We will attempt to process the declined amount each day thereafter until successful. We will not be responsibility for any dishonour or honour fees charged by your financial institution. After continued failed payment attempts we reserve the right to suspend access to our program and cease work immediately and without penalty.
Should your bank details change, it is your responsibility to provide Miss Efficiency with new payment details to ensure payments continue to be successfully debited. Once your agreed minimum program term has ended, you can continue your program on a month-to-month basis. We will continue to debit the amount set out in the engagement agreement until such time that you advise us that you wish to discontinue.
Should your payment dishonour and we are unsuccessful in future payment attempts, we reserve the right to discontinue to provide services to you immediately and without penalty.
Our pricing structure, payment methods, payment processes and these Terms of Engagement may be amended at any given time at our discretion. All other changes will apply from the date that the amended or new Engagement Terms are posted on our website or are provided to you, whichever is earlier.
Miss Efficiency may from time to time provide you with various documents and other information which could be used by you in the conduct of your business. These documents may include but are not limited to agreements, policies, procedures, letters, flowcharts, scripts, templates and how-to guides. This information is not intended to replace legal, financial or industrial relations advise, and is provided only as a general guide as to the types of systems and documents which you could put in place in your business.
The financial statements and any other documents that we are specifically engaged to prepare, together with any original documents given to us by you, are your property. Any other documents brought into existence by us, including general working papers and draft documents remain our property. It is agreed that all materials provided to Miss Efficiency are owned by you or you have the permission from the rightful owner to use such materials, and you will hold harmless, protect and defend Miss Efficiency from any claim or action which may arise from the use of such materials.
Electronic mail may not always be secure and any files transmitted may, among other things, be copied, recorded, read or interfered with by a third party while in transit. If we transmit any file electronically, you agree to release us from any claim you may have as a result of any unauthorised copying, recording, reading or interference with that document after transmission, for any delay or non-delivery of any file and for any damage caused to your system or any files by a transmission. Please note that it is not our policy to open links within emails due to the increased number of malicious emails.
Miss Efficiency is an independent contractor, not an employee. As such, you are not held to the obligations of an employer such as superannuation, annual leave, payroll tax, etc. However, the following rights are upheld, consistent with an independent contractor status. These include the right to perform services for others during this engagement; the right to control and direct the means, manner and method by which the services are performed; the right to hire assistants and use employees to provide the services required. This engagement does not create a partnership relationship; you, nor we, have the authority to enter into contracts on the other’s behalf.
It is a legal requirement that we inform you about any client information we are disclosing, and to whom and where the disclosure will be made in the course of providing services to you. Depending on the services that we provide for you, we wish to advise that some of your information may be disclosed to third parties as listed below.
Backup services – Information stored for back up purposes.
Third parties – Information provided for the purposes including but not limited to storing information, transferring information, communicating about client affairs.
Software Providers – Information stored within the software including but not limited to the result of data entry, reconciliations, source documents. Software Providers means the primary software used to capture the accounting records and other related and/or integrated software to assist with capturing that information and providing services to you.
Subcontractors and employees – Information necessary to perform services including but not limited to process information, source documents, accounting files, bank statements.
Any requests to terminate your program must be sent in writing to firstname.lastname@example.org.
You are not locked into a contract and can stop at any time. However, our experience tells us no-one gets real value from coaching if only doing it for a few months and then stopping. We consider coaching a 3-5 year journey, to make the business truly sustainable and scalable.
You can stop anytime you feel you are not receiving a return on your invement, as long as you give us 30 days notice and an opportunity to fix the challenge or misunderstanding we are having.
No monies back for services not delivered yet paid in pro-rata, as there is an opportunity cost to us, which you decide to relegate by leaving your commitment early.
You warrant that throughout the term of this agreement that:
You agree and understand that: