As well as cafe bookkeeping, we understand the other challenges that many hospitality business owners face on a daily basis. Let’s go through them together.
… finding good staff, keeping good staff, keeping them motivated, keeping them loyal. Hiring and retaining the right employees is a critical aspect of running your business. They need to be friendly and outgoing, have good time management and organisational skills, be able to work well under pressure and as part of a team. They also need to have great customer service and communication skills as they’re right there at the forefront working with your most valuable asset – your customers.
… getting new customers in the door, and getting them to come back. The hospitality industry is a busy space and there’s a lot of competition out there. It’s important that you stay competitive in the marketplace. Keeping up with the latest food trends and innovations can be difficult and time consuming, and having a great menu with exquisite food can be a balancing act. First impressions are important and poor customer service is often a deal breaker.
… keeping it coming in the door, knowing where it’s going, not overspending, managing upcoming expenses, keeping wastage to a minimum. Keeping a close eye on your finances is a crucial area of running a successful hospitality business. You need to know how much is coming in, how much is going out, and when.
… not enough of it, not knowing how to best spend it. Running a busy cafe, there just never seems to be enough hours in the day – no matter how organised you may be. Your day-to-day responsibilities will include managing staff, overseeing bookings, ensuring customer satisfaction is a top priority, keeping on top of your menu and customer buying choices, making financial decisions, managing your food costs and supplies, effective marketing. Being pulled in so many directions can be draining, and can mean that some areas of responsibility don’t receive as much attention as you’d like.
… not having it, having too much of it, not knowing what to do with it. Technology can be a saviour or a hinder in your business. The right technology is going to save you time and money. It will help you be more efficient and professional. But there is so much choice when it comes to choosing technology, and it’s changing so quickly, we’re at a point where it’s not uncommon to experience ‘app overload’. When this happens we either have everything happening, causing overwhelm and half implemented processes, or we throw our hands in the air, exclaim it’s all too hard, and revert back to the good old appointment book and pencil.
We know that you’re great at what you do – which is why you opened your hospitality business in the first place. You’re friendly, outgoing, resilient, flexible. You enjoy a challenge. You also have good communication and organisation skills and get excited about seeing your customers delight in your food. The other day-to-day obligations of running your business can get in the way of that, including your cafe bookkeeping. That’s where we come in.
Ultimately you’re selling your time, so you need to be choosy about what you do with it. We can give you back some hours in your day by helping you with:
- Staff – managing the paperwork and payroll
- Technology – helping you implement the most effective technology
- Money – keeping track of the numbers
- Customers – we’ll leave them to you!
If you’re ready to find out more about how we can help you in your hospitality business, you can check out our services here.